” The House GOP Conference issued the following statement today (received via email) regarding a conversation between a potential customer and an online chat customer service representative for Healthcare.gov:
“Thank you for your inquiry about my experience on October 11, 2013 using the healthcare.gov support chat. I can confirm that the excerpts used in the YouTube video and the full transcript posted at www.gop.gov/yourstory is authentic and exactly as I experienced on October 11. I am a resident of New Jersey and work for a higher education institution. I am not employed by the Republican Party.
“When I reached out to the online chat function for assistance, I was professionally greeted by a customer service representative named “Dean.” At this point, I had hope for a resolution that would allow me to see the pricing and coverage information my family needed. Unfortunately, the chat experience was as frustrating as creating my healthcare.gov account. “Dean’s” responses made little sense, were at times comical, and did not provide the help I needed. Ultimately, I lost faith in healthcare.gov and made the decision to pursue alternate options for the healthcare needs of my family.” “
Read the whole story at Legal Insurrection