… Experts Say Website Built On Ten-Year-Old Technology Will Need To Be Constantly Fixed And Then Totally Overhauled
” After weeks of a dysfunctioning website and mass derision, the Obamacare exchange woes are only starting as some are now giving insurers the wrong date on patients. And the trouble isn’t over.
One technology expert claims the faulty sites, which cost nearly $400 million to build, were made on ten-year-old technology that will require constant fixes and eventually the entire system will have to be overhauled.
A technology expert said the flaws could do lasting damage to the law if customers are deterred from signing up or mistakenly believe they have obtained coverage.John Engates, chief technology officer at Rackspace, told USA Today that recent changes have made the system easier to use, but they still require clearing the computer’s cache several times, stopping a pop-up blocker, talking to people via Web chat who suggest waiting until the server is not busy, opening links in new windows and clicking on every available possibility on a page in the hopes of not receiving an error message. “