Shipping Overload Leaves Many Christmas Giftless

 


” An unexpected surge of online orders in the past few weeks appears to have strained the limits of delivery and fulfillment infrastructure at retailers and parcel carriers. While instances of bad weather, Web glitches and late deliveries from manufacturers also played a part, the sheer volume may have been the problem, according to retail analysts.

  United Parcel Service Inc. determined late Tuesday that it wouldn’t be able to get some goods to customers in time for Christmas, as a spike in last-minute shopping demand overwhelmed its system.

” The volume of air packages in the UPS system did exceed capacity as demand was much greater than our forecast,” spokeswoman Susan Rosenberg said in response to questions. UPS delivers around 45% of U.S. packages and saw more shipments enter its air network on Monday than the 7.75 million it expected.”